Clear information about returns, refunds, exchanges, damaged orders, and cancellations so you know what to expect.
We want returning an item to be as straightforward as possible. The information below explains when a return or exchange may be available and how approved refunds are handled.
You may contact Colshirt to request a return within 30 days of receiving your order.
Eligible T-Shirts and Polo Shirts may be returned during this period when the applicable return requirements are satisfied.
Returns are handled by mail. Before sending an item back, please contact our support team with your order information.
Our team will provide the appropriate return instructions for your request.
Please do not send a return to the Colshirt business address unless our support team has specifically instructed you to do so.
Once your returned item reaches us, it may be reviewed to confirm that the applicable return requirements have been met.
Once a return is approved, the refund will be issued to the original payment method used for the purchase.
The time required for the refunded amount to appear in your account can vary depending on your payment provider.
Eligible non-defective products may be returned within the 30-day return period.
The item should be unused, remain in its original condition, and include its original packaging and included items where applicable.
Please contact our support team before mailing the item back so we can provide the correct return instructions.
Please check your order after delivery. If your T-Shirt or Polo Shirt arrives damaged, defective, or different from what you ordered, contact us as soon as possible.
To help us review the issue, please provide your order number, a brief description of the problem, and clear photos of the product and packaging when relevant.
Please contact our support team before arranging a return shipment for a damaged, defective, or incorrect item.
Colshirt may offer exchanges for eligible products, depending on product availability and the applicable return requirements.
If you would like to request an exchange, please contact our support team before sending the original item back.
Approved returns should be sent by mail using the return instructions provided by our support team.
If you received a damaged, defective, or incorrect item, please contact us before arranging the return shipment so we can guide you through the appropriate process.
If you need to cancel an order, please contact our support team as soon as possible after placing it.
Cancellation requests can only be considered before the order has entered processing or has been shipped.
Once an order has shipped, it cannot be canceled. You may still request a return after receiving the product, subject to this policy.
Colshirt currently accepts PayPal for payments made through our online store.
Approved refunds are returned through the applicable original payment method used for the purchase.
The time required for a completed refund to appear can vary depending on the payment provider.
If you have a question about a return, exchange, damaged item, refund, or cancellation, our support team can help you with the next steps.